FREQUENTLY ASKED QUESTIONS (FAQs)

Welcome to our FAQ section, where you can find answers to common questions about our products, the freeze drying process, shipping, and order fulfillment. If you can't find the answer you're looking for, please don't hesitate to contact us directly.


  • ​What is the freeze drying process?

Freeze drying, also known as lyophilization, is a dehydration process used to preserve a wide variety of food products. It involves freezing the product, then reducing the surrounding pressure and adding heat to allow the frozen water in the product to change directly from solid to gas, bypassing the liquid phase. This process retains the nutrition, texture, and flavor of the food, making it a popular choice for preserving snacks, meals, and ingredients.

  • How long does the freeze drying process take?

The freeze drying process can vary depending on the type of food being dried and the specific equipment used. Typically, the entire process can take anywhere from 24 to 72 hours. This ensures that all moisture is removed, which extends the shelf life of the product without compromising its quality or nutritional value.

  • What products do you offer?

We offer a variety of freeze dried snacks and pantry essentials, including fruits, vegetables, other snackable items, and candy. We also provide custom freeze drying services for standard and bulk orders.

  • Where do you ship your products?

Currently, we ship exclusively within California. We are working to expand our shipping capabilities, so please stay tuned for updates on wider shipping options in the future.

  • How long does it take to fulfill orders?

For items that are in stock, we aim to fulfill and ship orders within 48 hours. For items that are out of stock, please allow up to 5 business days for us to process your order. We appreciate your patience and strive to get your order to you as quickly as possible.

  • Can I place a bulk order?

Yes, we cater to both individual and bulk orders. Please visit our Bulk Orders section or Contact Us directly for more information and assistance.

  • Do you offer services for special events or businesses?

Yes, we offer freeze drying services for special events and business solutions. Whether it's for a corporate event, a wedding, or other occasions, we can provide unique and customized offerings. Visit our Eventful Eats page or Contact Us for more information.

  • Can I return or exchange my order?

Please refer to our Return Policy section on our website. We generally accept returns or exchanges for defective or unopened products within a certain period after purchase. For more details and to initiate a return or exchange, please contact our customer service team.

  • How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's progress online. If you are missing or did not receive one please don't hestitate to Contact Us.

  • Is freeze dried food healthy?

Freeze dried food retains most of the nutrients of the original produce while eliminating moisture that can lead to spoilage. When prepared without adding preservatives or sugars, freeze dried food can be a healthy addition to your diet. However, as with all foods, it is important to check the nutritional information and ingredients to ensure it meets your dietary needs.

  • Are your products organic/allergen-free?

Please check the specific product descriptions for details on whether they are organic or allergen-free. If you have specific dietary requirements, feel free to Contact Us for more information.

  • How should I store my freeze dried products?

To maintain the best quality and extend shelf life, store your freeze dried products in a cool, dry place away from direct sunlight. Make sure the packaging is sealed properly after each use to prevent moisture from entering. We recommend storing our products in glass mason jars for storage up to a years and mylar bags with oxygen absorbers for storage up to 20 years. Not properly storing freeze dried foods will decrease the products shelf life. We offer upgraded storage options to help save you time.

  • How can I contact customer service?

If you have any questions or concerns, please feel free to contact our customer service team via email at [email protected] or call us at 916-623-5483. We are available from 10:00 am - 5:00 pm Monday - Friday.

  • What is your stance on AI/computer generated materials?

 We at Beastly Freeze Dried Foods understand the utility and responsibilities required when using un-supervised image and text generation. We use both LLMs and image diffusion techniques here at BeastlyFreezeDried.com, however we always supervise the output and will never use generated product pictures. We may use generated images of products in promotional materials but never in/on the product information itself.

If you have any more questions, please don't hesitate to Contact Us.